When reserving on picking your car rental, I guess one of the questions you have is about the rescue in case of any mechanical breakdown. Yes, this is one of the most important pieces of information you don’t need to miss when hiring a car, especially on a self-drive. The 24-hour road assistance service is a guarantee when suggested for a car rental trial.
Know that from the time you hire the car, operators are a few seconds to hear whatever you say on your journey. So from the time of your rental to the pickup of the vehicle driving and drop off, you need to remain in contact with your handler.
Uncertainties with vehicles sometimes are unavoidable where considered a list matters. Though rental vehicles are kept and maintained in a faultless mechanical condition, certainly they end up breaking. Ho, don’t worry about this statement, but they do. But we know that a good vehicle can drive for a better experience with fault. Everything is well fixed and then continues on your journey.
Assurance for road assistance
As you read through the car rental policy, understand the section. In case incidences have happened you don’t marvel but know what to do next. The car rental policy assures road assistance in case you have a car rental. How the road assistance should be acquired, the agency has the responsibility to offer the service. Getting a 24-hour road assistance service is easier, and always consider before looking at any stranger strangers and locals around. They can even use this time to exploit you by overcharging and even robbing you in the name of assistance.
Whys a road assistance contact on a self-drive?
There is a contact desk that handles travelers in the field. Any car rental company has contact persons almost across the country, and in case of things trying to limit your drive can be recommended and get fixed quickly.
We believe that there is nothing that can keep your trip on hold no matter what. Should you have any road challenges, then contact your agency for the way forward. Make it a point that whatever happens wrong along the drive with car rental, before continuing should consider first contacting your rental agency.
The best way is to use a call-away number of sending a WhatsApp message. This is as well agreed upon with the rental agreements and it’s for solving road uncertainties.
When do you need on-road car rental assistance services?
When fell into traps of the following, don’t hesitate from contacting for help to ensure that your trip keeps moving.
– Accidents
In case of any accident and the Vehicle is involved in an accident, is damaged, breaks down, or requires repair regardless of cause, you must notify the rental agency or handler about the full circumstances immediately. Then you must not arrange or undertake any repairs or leave the scene of the accident before police inspection or without the Operator’s authority. When the vehicle requires repair or replacement, the immediate contact must arrange repairs to the vehicle or arrange a replacement vehicle within a reasonable time frame (24 hours), provided that the operator will not be required to repair or replace the vehicle if it was damaged while being operated in a manner which breaches this agreement.
– Mechanical breakdown
When the vehicle gets a mechanical breakdown, or anything is not functioning well with the vehicle. Let’s the A/C, there is a challenge with breakers, stirring, or any mechanical technicality. First, contact your road assistance contact and inform them about the challenge, some of the challenges are just technical and when communicated can be solved from there and then. But for the case of a mechanical breakdown, and you are a mechanic, car rental operators always have their own mechanics across the country and it’s just a call away when they have reached you. Don’t arrange any mechanical repair please, contact and get help.
– Direction
Sometimes it’s very difficult that you get lost with direction finding and the communication is very poor with the local people. Sometimes the network and online pathfinders are perfect and give you the wrong directions. Your road assistance though might seem not to be close but can find a way to help you get on the right track of driving.
– Any traffic claims
Road traffic is very disturbing, especially with traffic officers who sometimes will stop your car rental and make you responsible for all the faults like receipts with the vehicle. You’re not responsible for solving these challenges just get in contact with your operator to shoot this out and let you continue with your drive.
– You want to make an extension with the rental
You have hired the vehicle for a specified period and during the course of the trip, you fill like extending the period of your rental. There is no need to return back, just a message away and continue with your rental drive. Don’t make any extension without notifying your rental agency, there you’re attracting penalties.
– Car Rental Replacement
In case of a mechanical breakdown and the vehicle can’t be repaired in the shortest time to continue on your journey. Then you contact your operator to provide a replacement of the car to ensure your trip doesn’t stop. However, for car replacement, the rental handler/operator is responsible for the fuel to drop off the replacement car, and then you also provide the fuel to return the breakdown car. It’s a win-win situation, but the car replacement is processed within a period of 24 hours from the time the car has been investigated and it can’t be fixed in the shortest time to allow you to catch up with your trip.
